Shipping policy

4. Delivery and handover of products

4.1 Goods are shipped within the Republic of Estonia and by separate agreement, we offer transport to Finland as well.

4.2 After the Agreement enters into force, the products will be delivered to the Buyer by the delivery method chosen by the Buyer upon placing the order.

4.2.1. Collection is available if offered at checkout or separately agreed with the seller. The collection location and time are confirmed before collection. An order confirmation or invoice and identification may be required.

4.2.2. Parcel-locker delivery is available if offered at checkout and the goods meet the size and weight limits. The provider and price are shown at checkout.

4.2.3. Available parcel lockers and other delivery methods depend on the cart contents and delivery address. Choose from the options shown at checkout.

4.2.4. Courier availability and price are shown at checkout or separately agreed with the seller. Delivery times depend on availability, quantity and destination. The carrier will arrange delivery with the buyer where necessary.

4.3. Delivery charges or eligibility for free delivery are shown at checkout before confirmation. Special transport for bulky goods is confirmed separately where required.

4.4 For large shipments, the postage cost is calculated separately, and we will inform you of its size when we have processed the order.

4.5 Shipments of goods available in stock in Estonia usually reach the destination specified by the Buyer within 3-14 business days from the effective date of the sales contract.

4.6 For large and custom order items, the delivery time varies between 2-7 weeks depending on the manufacturer. To specify the delivery time, please contact pajaronbusiness@gmail.com .

4.7 If the product ordered by the Buyer is not actually in stock due to incorrect display on the website and must be ordered from a specific supplier, and it is clear that delivery of the product within the delivery time specified in the product description is not possible, and in other cases where timely delivery of the product is not possible due to circumstances for which Gastromex OÜ is not responsible, the Buyer will be informed thereof by the contact telephone or e-mail indicated by the Buyer when placing the order within 3 working days of the entry into force of the Agreement in accordance with Clause 2.2 of the Terms, and also notified of the delivery time of the ordered product. If the Consumer loses interest in purchasing the product due to a longer delivery time, the Consumer has the right to cancel the order and the amount paid by the Buyer will be refunded.

4.8 In exceptional cases, the right to deliver the goods within 45 calendar days is reserved.

4.9 It is important to ensure the accuracy of the contact information provided when placing the order (contact information to avoid delays and misunderstandings in the delivery of products). Gastromex OÜ or the courier company is not responsible for any delay or misunderstandings in the delivery of products if the delay or misunderstanding is due to inaccuracies or incorrect information provided by the Buyer when placing the order.

4.10 The ordered goods will be handed over to the Buyer by the courier against signature.

4.11. The collection location and time must be agreed with the seller. The buyer must wait for confirmation that the goods are ready for collection.