1. General terms
1.1. These terms apply to purchases from the Gastroeesti online store. The seller is Gastromex OÜ, registry code 17494638, VAT number EE102981250, registered address Peterburi tee 2, 11415 Tallinn, Estonia. Customer service: info@gastroeesti.ee, telephone +372 6090 633. These terms govern the relationship between the buyer and seller when purchasing products from the store.
1.2. The Buyer may familiarize themselves with the Terms on the website www.gastroeesti.ee prior to making a purchase. By making a purchase from the e-shop, the Buyer agrees to be bound by the Terms.
1.3. In addition to the Terms, the legal relationship arising from the purchase of products through the Gastroeesti online store is governed by the laws of the Republic of Estonia.
1.4. The Gastroeesti online store reserves the right to correct product prices. In such a case, the Gastroeesti online store reserves the right to refuse the sale and refund the Buyer's payment to their account within 7 working days.
1.5. The Gastroeesti online store reserves the right to refuse the sale if a human error occurs when entering the price or a technical error occurs in the system (for example, if a refrigerator worth 500 EUR is suddenly sold for 50 EUR, it is clearly a mistake. Therefore, it is assumed that the Buyer should understand that the product cannot be sold at such a price).
1.6. The product images displayed in the e-shop are for illustrative purposes only.
1.7. The availability of products cannot be guaranteed, as the stock may change at any time.
1.8. Due to the incomplete nature of the manufacturer's data sheets, there may be inaccuracies in the product information on the Gastroeesti online store. The product information is regularly checked and updated. The data may have been updated since the Buyer's last visit. In this case, the Gastroeesti online store does not assume responsibility for the accuracy of the product information. We recommend that the Buyer check the accuracy of the product information by calling the Gastro information phone at +372 609 0633 before making a purchase.
2. Prices and fees
2.1. All prices are in euros. Product prices exclude VAT unless stated otherwise next to the price. Applicable VAT, delivery charges and the total payable are displayed at checkout before the order is confirmed.
2.2. Additional fees may apply to the product price indicated in Gastroeesti online store, including shipping costs, which will be displayed in the shopping cart when selecting the shipping method.
2.3. The client pays the full amount of the sales price of the goods and the delivery fee in advance according to point 3.8.
2.4. The assortment and prices in Gastroeesti online store may differ from those in Gastro's physical store. The exact pricing information is described separately for each product on the product card.
3. Placing an order in the online store
3.1. Orders can only be placed by fully legal and capable individuals as physical person Buyers.
3.2. Orders can be placed either by logging in/registering as a Gastro customer or as an anonymous customer. The order history and the items in the wish cart can be used by customers logged in with a Gastro account.
3.3. The order total and any order restrictions are displayed in the cart or at checkout before confirmation.
3.4. Products that have the "Add to Cart" link can be purchased from Gastroeesti online store. The price and availability of the goods may change without prior notice. If the Buyer has placed an order before the price of the goods changes, the price valid at the time of the order shall apply, except as described in points 1.6 and 1.7.
3.5. Gastroeesti online store has the right to withdraw from the Sales Agreement concluded through the e-shop and not to deliver the ordered goods or provide the service in the following cases: the goods have run out of stock; it concerns goods with the "On Order" status in the e-shop, which have run out of stock; the price or characteristics of the goods have been displayed incorrectly in the e-shop due to a system error.
3.6. To order by email, provide the product code or full product name, preferred delivery method and buyer details. Payment terms are confirmed with the order or invoice.
3.7. When placing an order, the Buyer is aware that the order entails a payment obligation and confirms that they have read the Gastroeesti online store order conditions.
3.8. Cart and order processing
3.8.1. The cart is created when you click the "Add to Cart" button. By clicking "Cart," the Buyer can see their entire cart with the amount to be paid.
3.8.2. The buyer can change quantities and remove products in the cart. To continue, proceed to checkout and enter the required contact and delivery details.
3.8.3. At checkout, choose from the available delivery and payment methods and confirm the order using the corresponding button.
3.8.4. Before finally confirming the order, the Buyer must ensure that the details entered for both the selected product and the Buyer's data are accurate, as the speed and smooth delivery of the purchased products depend on the accuracy and correctness of this information.
3.9. Payment for products
3.9.1. Only payment methods offered at checkout or on an invoice issued by the seller are available. Their availability and conditions are shown before order confirmation.
3.9.2. Payment is made in the secure environment of the selected payment method or to the account stated on the seller’s invoice. The seller does not receive the buyer’s online banking authentication details. Data necessary to process payment is shared with the selected payment provider only to the extent required.
3.9.3. Orders are processed and delivered with a 100% prepayment.
3.10. The sales agreement for the products is considered concluded (Entry into force of the Agreement) upon receipt of the amount payable according to the order confirmation to the bank account of Gastromex OÜ.
3.11. When placing an order in the online store or by e-mail, the Buyer must receive a confirmation letter indicating the selected delivery method(s) and the estimated delivery time.
3.12. Any changes in name and address must be immediately notified to the Gastroeesti online store customer service by e-mail at info@gastroeesti.ee .
3.13. If it is not possible to complete the order for the goods, the Gastroeesti online store will refund the money to the Buyer immediately, but no later than within 14 days.
3.14. In case it is not possible to deliver the product ordered by the Buyer within the delivery time specified in the product description (due to the product being out of stock or other circumstances beyond the control of Gastromex OÜ), we will notify the Buyer as soon as possible by the contact phone number or e-mail provided by the Buyer when placing the order and also inform the new delivery time for the ordered product. If the Buyer loses interest in purchasing the product due to the longer delivery time, the Buyer has the right to cancel the order (see points 6.1. and 6.3.) and the amount paid by the Buyer (including the transport cost) will be refunded.
4. Delivery and handover of products
4.1 Goods are shipped within the Republic of Estonia and by separate agreement, we offer transport to Finland as well.
4.2 After the Agreement enters into force, the products will be delivered to the Buyer by the delivery method chosen by the Buyer upon placing the order.
4.2.1. Collection is available if offered at checkout or separately agreed with the seller. The collection location and time are confirmed before collection. An order confirmation or invoice and identification may be required.
4.2.2. Parcel-locker delivery is available if offered at checkout and the goods meet the size and weight limits. The provider and price are shown at checkout.
4.2.3. Available parcel lockers and other delivery methods depend on the cart contents and delivery address. Choose from the options shown at checkout.
4.2.4. Courier availability and price are shown at checkout or separately agreed with the seller. Delivery times depend on availability, quantity and destination. The carrier will arrange delivery with the buyer where necessary.
4.3. Delivery charges or eligibility for free delivery are shown at checkout before confirmation. Special transport for bulky goods is confirmed separately where required.
4.4 For large shipments, the postage cost is calculated separately, and we will inform you of its size when we have processed the order.
4.5 Shipments of goods available in stock in Estonia usually reach the destination specified by the Buyer within 3-14 business days from the effective date of the sales contract.
4.6 For large and custom order items, the delivery time varies between 2-7 weeks depending on the manufacturer. To specify the delivery time, please contact info@gastroeesti.ee .
4.7 If the product ordered by the Buyer is not actually in stock due to incorrect display on the website and must be ordered from a specific supplier, and it is clear that delivery of the product within the delivery time specified in the product description is not possible, and in other cases where timely delivery of the product is not possible due to circumstances for which Gastromex OÜ is not responsible, the Buyer will be informed thereof by the contact telephone or e-mail indicated by the Buyer when placing the order within 3 working days of the entry into force of the Agreement in accordance with Clause 2.2 of the Terms, and also notified of the delivery time of the ordered product. If the Consumer loses interest in purchasing the product due to a longer delivery time, the Consumer has the right to cancel the order and the amount paid by the Buyer will be refunded.
4.8 In exceptional cases, the right to deliver the goods within 45 calendar days is reserved.
4.9 It is important to ensure the accuracy of the contact information provided when placing the order (contact information to avoid delays and misunderstandings in the delivery of products). Gastromex OÜ or the courier company is not responsible for any delay or misunderstandings in the delivery of products if the delay or misunderstanding is due to inaccuracies or incorrect information provided by the Buyer when placing the order.
4.10 The ordered goods will be handed over to the Buyer by the courier against signature.
4.11. The collection location and time must be agreed with the seller. The buyer must wait for confirmation that the goods are ready for collection.
5. Cancelling an order and returning products
5.1. After receiving the order, the Buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
5.2. The right of withdrawal does not apply if the Buyer is a legal person.
5.3. In order to use the 14-day right of withdrawal, the ordered goods may not be used in any other way than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way as it would be possible to do in a physical store.
5.4. If the goods have been used for any purpose other than necessary to ensure the nature, characteristics, and functioning of the goods, or there are signs of use or wear and tear, the online store has the right to reduce the refundable amount according to the decrease in the value of the goods.
5.5. To withdraw, send an unambiguous notice to info@gastroeesti.ee within 14 days of receipt, identifying the product and order number. A consumer does not need to give a reason for withdrawal.
5.6. The cost of returning the goods shall be borne by the Buyer, except in cases where the reason for the return is that the item to be returned does not correspond to the ordered item (e.g. wrong or defective item).
5.7. The Buyer must return the goods within 14 days following the submission of the withdrawal application or provide evidence that they have handed over the goods to the carrier within the aforementioned period.
5.8. Upon receipt of the returned goods, the online store shall immediately, but not later than 14 days after receiving the notice of withdrawal, refund all payments received from the Buyer under the contract.
5.9. The online store may refuse to make refunds until the goods subject to the contract have been returned or until the Buyer has provided proof of returning the goods, depending on which occurs earlier.
5.10. If the Buyer has explicitly chosen a delivery method other than the cheapest standard delivery offered by the online store, the online store is not required to refund the additional cost beyond the standard delivery method.
5.11. The online store has the right to withdraw from the sales transaction and demand the return of the goods if the price of the goods in the online store has been significantly lower than the market price of the goods due to an error.
6. Right to submit a complaint and return non-conforming products
6.1. A consumer may submit claims concerning non-conforming goods for two years after receipt under Estonian law. If a defect appears within the first year after delivery, it is presumed to have existed at delivery unless incompatible with the nature of the goods or defect.
6.2. A business buyer must inspect the goods immediately after receipt. Visible defects, damage or quantity discrepancies must be reported to Gastromex OÜ in writing within seven calendar days of receipt.
6.3. Report a defect to info@gastroeesti.ee, providing the buyer’s name, contact details, invoice or order number, a description and, where possible, photographs or video.
6.4. Gastromex OÜ is not responsible for damage caused by the buyer’s fault or negligence, incorrect installation, use or maintenance, normal wear, failure to follow manufacturer instructions, or external factors after handover.
6.5. Gastromex OÜ will examine a complaint and reply as soon as possible, no later than 15 calendar days after receipt.
6.6. The buyer may request a price reduction or refund where repair or replacement is impossible or has failed.
6.7. The buyer must inspect the outer packaging and goods on receipt and report visible transport damage to the carrier and Gastromex OÜ as soon as possible, within seven calendar days.
6.8. Voluntary returns of non-defective goods by business buyers require prior agreement with Gastromex OÜ. Where the seller is not at fault, an agreed deduction of up to 20% may cover return costs. This does not restrict consumers’ statutory withdrawal rights or remedies for defective goods.
6.9. Statutory exceptions apply to goods made to order or to personal specifications. Voluntary returns of goods specially ordered for a business buyer require separate agreement. Rights concerning defective or non-conforming goods remain unaffected.
7. Processing of personal data
7.1. By entering data in the online store and with the corresponding confirmation, the Buyer gives the right to collect and process the Buyer's personal data (name, contact phone number, package delivery and/or home address, e-mail address) and to transmit personal data to logistics partners for the delivery of goods.
7.2. Marketing messages are sent with consent or on another lawful basis. The buyer may opt out at any time.
7.3. The buyer has the right to prohibit the collection and use of his personal data at any time, unless it is necessary to collect a claim arising from the contract or to deliver the goods.
7.4. Gastromex OÜ is the data controller. Only data necessary to provide the service is shared with the store platform and selected payment and delivery providers. Further details are in the privacy policy.
8. Solving arguments
8.1. If the buyer has any complaints regarding the online store, they must send them to the email address info@gastroeesti.ee or call the phone number: +372 6090633.
8.2. If Gastromex OÜ refuses to resolve the buyer's complaint or if the buyer does not agree with the solution offered by Gastromex OÜ and believes that their rights have been violated or their interests have been harmed, the buyer may file a complaint with the Consumer Dispute Committee through the Consumer Protection Board. The buyer may file the complaint themselves or through a representative. The contact information for the Consumer Dispute Committee is available on the Consumer Protection Board's website. To resolve problems that arise in EU member states, buyers may contact the European Union's consumer advisory center.
9. Responsibility and force majeure
9.1. The Gastro online store is responsible to the Buyer, and the Buyer is responsible to Gastromex OÜ for any damages caused by a breach of these terms and conditions, in cases and to the extent provided for by the laws of the Republic of Estonia.
9.2. The Gastro online store is not responsible for any damages caused to the Buyer or for any delay in delivery of the product, if the damage or delay is caused by circumstances that Gastromex OÜ could not influence, and the occurrence of which could not be foreseen by Gastromex OÜ (force majeure).
9.3. The Gastro online store does not compensate the Buyer for any unused opportunities resulting from changes in delivery times, if the Buyer has been notified of the extended delivery time and has agreed to it, which means that the Buyer has not expressed a desire to cancel the order due to the extended delivery time.
10. Other terms
10.1. Issues not resolved separately in these conditions are based on the legislation in force in the Republic of Estonia.
10.2. Disputes should first be resolved through negotiation. Consumers may contact the Estonian Consumer Disputes Committee (ttja.ee) or a competent court. Estonian law applies. These terms do not restrict mandatory statutory consumer rights.
